Considering a OneRecall alternative?
AegisRX vs OneRecall
Put pharmacist support behind your recall plan. AegisRX runs your agreed EMIS searches and turns the findings into priorities, worklists and a clearer view of team capacity.
- Pharmacist-supported service
- Read-only EMIS Web searches
- Weekly or monthly delivery
Compare how your recall plan gets done.
Who runs the searches, plans the work and follows up?
Swipe or scroll across to compare AegisRX and OneRecall →
| Your practice needs | AegisRXA managed service for your team | OneRecallPrimary Care IT's documented EMIS workflow |
|---|---|---|
| Running the searches | Our pharmacists run them for you. Agree the scope and a weekly or monthly cycle, then receive worklists and discuss the findings. [7] | Practice users run searches within EMIS Population Reporting or schedule them to repeat monthly. The guide covers setup and local adjustments. [2] |
| Care that can be combined | Build a plan around the patient. Bring compatible tasks together, with tests before review where appropriate. Clinical need determines which contacts can be combined. [8] | OneRecall describes recalling patients with several conditions into a shared appointment and identifying outstanding care needs. [1] |
| Matching work to your team | See estimated workload by role. Review the time and people needed before allocating clinics, then check the plan against your available capacity. [8] | Recall categories help practices match patient needs to staff skills. The guide covers cardiovascular, respiratory, care-planning and additional monitoring groups. [3] |
| Contacting patients | Use your existing contact workflow. Your staff work or export the lists, including for Accurx where used, then send invitations and arrange appointments. [9] | The guide describes exporting lists to an SMS platform, creating EMIS mail-merge letters and making follow-up calls, with contact recorded in EMIS. [4] |
| Working in the clinical record | Read-only EMIS Web searches. Your team records the care it delivers. AegisRX does not write completion codes back to the clinical record. [7] | EMIS alerts open recall templates for staff to record completed reviews and set further follow-up. [5] |
| Checking the next steps | Review what remains outstanding. The next extract shows recorded progress and open work. Check apparent gaps against the record before repeating contact. [9] | Staff can set an interim recall before the month-of-birth review, use overdue alerts and review completion reports. [5] |
Explore the managed AegisRX service with your practice's priorities in mind.
Why choose AegisRX?
Make the workload
easier to plan.
Choose pharmacist-run searches and a practical discussion about what the findings mean for your team. Turn the agreed scope into a regular cycle of review and action.
Explore capacity planningStart with the work that needs attention.
Review priorities with a pharmacist and give your team a clear starting point for the agreed recall work.
Plan the people as well as the patients.
Use role lists and estimated workload to discuss suitable combined care, clinic time and the staff available.
Keep the plan under review.
Revisit the findings after each scheduled extract. See what has been recorded, what remains open and where the team needs to follow up.
Find your fit
Looking for a OneRecall alternative?
Consider AegisRX when you want a supplier to run the agreed EMIS searches, discuss the findings with a pharmacist and help your team plan the resulting work.
OneRecall describes a configurable EMIS recall workflow. Primary Care IT also lists a dedicated customer relationship manager and helpdesk support in the EMIS subscriptions that include OneRecall. Compare the support and delivery responsibilities in each proposal. [6]
Bring your current recall process to a demo. Explore who will own searches, invitations, clinical review and follow-up, and how the work fits your available staff.
Use our recall supplier checklistMedicines safety snapshot
Start with your practice.
Plan the next steps.
Get a focused practice report and a discussion with a pharmacist. Understand where attention may be needed, which patients to prioritise and the workload involved.
We’ll discuss your practice’s needs and agree the scope before work begins.
About this comparison
By AegisRX · Checked 25 October 2026
Written by AegisRX. We are not affiliated with Primary Care IT or OneRecall. This page compares our current managed service with Primary Care IT's published OneRecall documentation for EMIS. It is not a hands-on test or an independent benchmark.
Both approaches support coordinated recall and allocating work across the practice team. These are shared goals, not exclusive AegisRX features. This page does not assess every Primary Care IT product, package or clinical-system version.
Confirm the searches, modules, support, system compatibility, charges and responsibilities included in your proposal. A capability not described here should be checked with the supplier; it should not be assumed to be absent.
Clinical needs may require separate contacts. Estimated workload and worked examples do not establish time saved, completed care or measured clinical benefit. We do not claim that either service is cheaper, safer or more effective. Read our methods and evidence limits.
Sources and further reading
- Primary Care IT: introduction to OneRecall
- Primary Care IT: setting up OneRecall searches in EMIS
- Primary Care IT: recall categories and staff allocation
- Primary Care IT: sending recall communications
- Primary Care IT: recording reviews and follow-ups in EMIS
- Primary Care IT: EMIS subscriptions and support
- AegisRX: EMIS workflow and responsibilities
- AegisRX: capacity planning and estimates
- AegisRX: patient recall and contact workflow